Services
Six things we do, and what each one actually means.
Every service below is written the way we'd explain it across a table: what it covers, what you get, who tends to need it, what happens if it is left alone, and how a piece of work starts.
We work from Wellingborough with businesses across Northamptonshire and the Midlands, and remotely across the UK. You don't need to know which of these you need — that is what the first conversation is for.
Not sure which of these you need?
The first conversation is free and without obligation — we'll tell you which of the six your problem sits under, or whether it's something else.
Cybersecurity for Northamptonshire businesses
Cybersecurity is the everyday protection around the systems you already run on: your email, your accounts, your devices and the files your team works from.
It is less about stopping a determined attacker and more about making sure a lost laptop, a clicked link or a stolen password is an inconvenience rather than the end of the week. Most of it is configuration and habit, not expensive equipment.
What you get
- 01A review of your accounts, devices and cloud services, written up in plain English with the things that matter at the top.
- 02Multi-factor sign-in and sensible access rights, so one stolen password doesn't open everything.
- 03Backups that have been restored once to prove they work, rather than just switched on.
- 04Short written policies your team will actually read: passwords, devices, data, and working away from the office.
- 05An incident plan — who does what, in what order, on the day something goes wrong.
Who it's for
You've started holding customer data or taking card payments. A client, insurer or tender has sent a security questionnaire. Someone has left and you're not certain their access went with them. Or you've simply grown past the point where everyone knows everyone's passwords.
What it costs to ignore
The bill arrives all at once: a day or two with no email, files that turn out not to be in the backup, a payment run nobody can authorise, and the awkward calls to clients in between. Small businesses are rarely targeted on purpose — they get caught by something that was easy to prevent and slow to notice.
How a project starts
With a review of what you have now, done with you rather than to you. You get a written list of findings with a first, second and third priority, and you decide what to act on. Nothing changes on your systems until you've seen that list.
IT infrastructure and cloud, sized for growing teams
This is the plumbing: your network, wifi, laptops, servers, email, file storage and the cloud services your team signs into every morning.
Done properly it is boring. It works, it is documented, it can be handed over, and it grows when you add people or premises. Done badly it becomes the thing everyone quietly works around.
What you get
- 01Network and wifi set up or fixed, with separate access for staff, guests and devices that need keeping apart.
- 02Devices bought, configured, encrypted and managed, with a named owner for each one.
- 03Email on your own domain, shared files with permissions that make sense, and leavers cut off cleanly.
- 04Cloud hosting and storage sized for what you actually use, with the monthly bills explained rather than guessed at.
- 05Documentation: what you own, where it lives, who can get into it, and what to do when it fails.
Who it's for
You're moving office or taking on staff, and the setup was built for half the people you now have. Email runs through someone's personal account, the important files live on one laptop, the wifi drops in the meeting room, and nobody is quite sure who holds the passwords.
What it costs to ignore
First the slow tax of workarounds: people waiting, files duplicated, the one person who knows how it fits together going on holiday. Then the sharp cost of a failure — a dead server or a sudden departure — with no documentation to rebuild from and no clear idea of what has been lost.
How a project starts
With an inventory. We list what you have, what it costs each month and what would hurt if it failed tomorrow, then agree the order to fix it in. The quick wins come first, so the improvement is visible before the bigger work begins.
E-commerce and online retail that holds up on a busy day
An online shop is two things: the storefront your customer sees, and everything behind it that decides whether the order arrives.
Most of the money is lost in the second part — a slow checkout on a phone, stock that doesn't match, delivery options that confuse, orders retyped by hand into the accounts.
What you get
- 01A storefront built or repaired on the platform that fits your business, not the one that is easiest to sell you.
- 02Products, variants, stock and tax set up so the shop and your accounts agree with each other.
- 03Card payments, delivery options and returns configured end to end, then tested with real orders.
- 04Mobile speed and checkout improvements, because that is where most of your customers actually are.
- 05Order reporting and a handover session, so your team can run the shop without calling anyone.
Who it's for
You're selling through social messages, spreadsheets or a marketplace and it has stopped scaling. The site is slow on a phone. Orders get missed or go out wrong. Someone loses Friday afternoon copying orders into the accounts.
What it costs to ignore
Baskets abandoned at the last step, stock sold that isn't there, refunds that eat the margin, and staff hours spent retyping. It rarely shows up as one big loss — it shows up as a conversion rate lower than it should be and a team that dreads the busy periods.
How a project starts
We walk the customer journey together, from the search result or the advert through to the parcel arriving, and place an order ourselves. The gaps tend to show themselves quickly, and they become the work list.
AI and automation that gives your team its week back
Automation means letting software do the steps that are the same every time: moving data between systems, chasing a document, routing an enquiry, drafting the first version of something.
AI is useful for the messier version of the same job — reading a supplier invoice, summarising a long email thread, answering a question from your own documents. Both are only worth doing where the time saved is real and somebody can check the result.
What you get
- 01A short list of the repetitive tasks that genuinely cost you hours, agreed with the people who do them.
- 02One or two automations built and running, not a platform your team has to learn to drive.
- 03AI assistance grounded in your own documents and data, with the limits written down.
- 04A human check wherever the output reaches a customer, a payment or a regulator.
- 05Training and written instructions for the team, so it keeps working after we've gone.
Who it's for
The same information is typed into several systems. Enquiries wait until somebody has a spare hour. Quotes and reports eat evenings. Or you tried an AI tool once, it produced something confident and wrong, and it was quietly dropped.
What it costs to ignore
Hours you can't see in any report, because they are spread across people and never itemised. Add slow replies to new enquiries, and the errors that creep in when someone is rushing the fourth copy-and-paste of the day, and the case usually makes itself.
How a project starts
With the list of tasks, not the technology. We pick the one with the clearest payback, build it properly, and check whether it saved what we thought it would. If it didn't, that is worth knowing before the second one.
Systems integration and payments, so the numbers agree
Integration is making the systems you already own pass data to each other: your website, CRM, finance package, stock system and bank. Payments belong in the same job, because money in and money out has to land in the right place and still match up months later.
The aim is simple: one record of a customer, one record of an order, and numbers that agree without anybody reconciling them by hand.
What you get
- 01A map of your systems and the data that moves between them, on one page you can keep.
- 02Connections built with supported integrations first, and a small piece of custom code only where nothing fits.
- 03Card, direct debit and online payments set up with the references your accounts need to match a payment to an invoice.
- 04One customer and order record, so the same details aren't entered three times.
- 05Error alerts and documentation, so a broken connection is noticed the same day rather than at month end.
Who it's for
Month end means a day of matching payments by hand. The same customer exists three times under different spellings. Invoices go out late because the job sheet and the finance system don't talk. Or a spreadsheet has quietly become the real system and only one person understands it.
What it costs to ignore
Numbers you can't trust make every decision slower. Invoices that go out late get paid late. Payments that don't reconcile turn into write-offs nobody can explain, and the person holding it all together is a single point of failure.
How a project starts
We follow one order or one invoice from beginning to end and write down every handover. That trace shows where the data breaks and what it costs to fix, and it gives you a scope that can be priced before any work begins.
Analytics and resilience: know the numbers, survive the bad day
Analytics is knowing, without a spreadsheet marathon, how the business is doing — what sells, what it costs, where the money is stuck.
Resilience is the other half: backups that restore, systems that keep running, and a plan for the day something serious happens. They belong together, because both are about being able to make a decision on a bad day.
What you get
- 01A short dashboard of the numbers that decide things, updated without anyone rebuilding it each week.
- 02The underlying data tidied up, so the report and the accounts tell the same story.
- 03Backups tested by restoring from them, with a note of how long a full recovery actually takes.
- 04A continuity plan: what has to keep running, what can wait, who does what, and how you tell customers.
- 05Monitoring that tells you something has failed before your customers do.
Who it's for
Reporting takes days and is out of date by the time it lands. You can't say which products or customers actually make money. You have never tested a restore. Or the business would stop if one person were unavailable for a fortnight.
What it costs to ignore
Decisions made on hunches, and a bad day that becomes a bad month because there was no plan and no working backup. Both are cheap to fix in advance and expensive to fix afterwards.
How a project starts
We agree the handful of numbers you would want on a single screen, then build the smallest report that shows them honestly. Resilience starts with the restore test — the one check that tells you whether the rest of the plan is worth writing.
Questions
The things people ask first
- Do we have to take all six?
- No. Start with the area costing you the most time or carrying the most risk; the rest can follow later, or not at all. If one piece of work covers several of these areas, we'll say so rather than sell you a second project.
- Do you work outside Northamptonshire?
- Yes. We're based in Wellingborough and work on site across Northamptonshire and the Midlands, and remotely with businesses elsewhere in the UK. Remote work runs the same way — video calls, shared documents and screen sharing.
- What does it cost?
- Every piece of work is quoted in writing before it starts, with the scope and the price on the same page, so you can decide with the number in front of you. If a cheaper route gets you the same outcome, you'll hear that too.
- We already have an IT provider.
- That's common and it doesn't have to be a problem. We can work alongside them on the parts they don't cover, or review what you have and tell you honestly whether it is good value — including when the answer is that it is.
- What happens when the work is finished?
- You get it working, documented and explained to the people who use it. After that you can take it in-house, keep us on a support arrangement, or call us when something changes. Nothing locks you in.
Contact
Not sure which of these you need?
Say what isn't working and we'll tell you which of the six it sits under — or whether it is something else entirely. One conversation, no sales script and no charge.
- Replies within one working day
- Straight answers on cost and timescale
- No obligation to go further